tag:blogger.com,1999:blog-8731263389268525848.post4930326802532953180..comments2023-10-20T10:07:14.450-04:00Comments on I Flip For Food!: Brunch at Masa 14Angelahttp://www.blogger.com/profile/03708019681665112272noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-8731263389268525848.post-60076235123868287792010-03-29T16:38:39.711-04:002010-03-29T16:38:39.711-04:00I'm not sure I'm going to make it to that ...I'm not sure I'm going to make it to that third time to see if it's a pattern. I'm more a fan of 'fool me once, shame on you. fool, me twice, shame on me,' which means I only have to go twice to prove my theory. :-)Marknoreply@blogger.comtag:blogger.com,1999:blog-8731263389268525848.post-45855771179607596982010-03-29T16:12:06.905-04:002010-03-29T16:12:06.905-04:00In any event, I love the honesty. Once Is Chance, ...In any event, I love the honesty. Once Is Chance, Twice is Coincidence, & the Third Time Is A Pattern; as the saying goes . . .Blake the Megalomaniachttp://udothedishes.comnoreply@blogger.comtag:blogger.com,1999:blog-8731263389268525848.post-69961561393744342592010-03-29T15:58:10.685-04:002010-03-29T15:58:10.685-04:00Yeah, sadly.. this WAS Masa's second chance. ...Yeah, sadly.. this WAS Masa's second chance. The first time, our server forgot about us as we sat with empty plates and empty drinks for 15 minutes (honestly, it might have been longer...) while she was having a personal conversation with her co-worker right in front of us.<br /><br />I'm sure some of their servers are better than others, unfortunately for us, two of the worst service experiences we've had in the last year have both been at Masa. And honestly, I'm not sure how a dish is returned to expo, and a new dish is cooked and sent back out ten minutes later without an apology. This is basic hospitality. If Masa has any sort of system in place for keeping their guests happy it had a monumental break down during our visit. Judging by my two visits, I'm leaning towards the idea that they don't place any special emphasis on their customer service... and while the other restaurants on 14th had lines out their doors at noon on Saturday, Masa had maybe four or five tables... so, I suspect we're not the only people who feel that way.<br /><br />It's a fair critique that we should have notified the manager. He was having a conversation with someone when I passed by him. Perhaps it was more my passive-aggressive nature, but I also don't personally feel that it's my job to have to tell someone they should've apologized to me. With guests in town I think the attitude was mutual amongst all of us that we should just get going.Marknoreply@blogger.comtag:blogger.com,1999:blog-8731263389268525848.post-42232129785963223072010-03-29T13:53:52.107-04:002010-03-29T13:53:52.107-04:00Blake - that's a good point, we probably shoul...Blake - that's a good point, we probably should have mentioned our problems to the manager at the time. Part of the reason that we didn't (or at least, part of the reason that I didn't) is because we were with guests and just wanted to be on our way after the meal. But you're right, we should have said something at the time and given them the chance to make it right. <br /><br />That being said, we actually have gone to Masa 14 during a busy weekend night and while it was better, we didn't have a great time then, either. It's not that I don't believe you can't have a good overall experience there (obviously, since you did!), it's just that I haven't.Angelahttps://www.blogger.com/profile/03708019681665112272noreply@blogger.comtag:blogger.com,1999:blog-8731263389268525848.post-79299382420967554652010-03-29T13:26:37.947-04:002010-03-29T13:26:37.947-04:00Interesting review. Negative feedback is always di...Interesting review. Negative feedback is always difficult but being in the service industry I would have thought you would have at least mentioned your poor experience to the manager. That being said, I hope your tip reflected the service as many servers and patrons think that tip should be 20% no matter what - wrong (inmyopinionneway). Lastly, I've been to MASA once and had a good experience. The service was just average but I thought the food was delicious. It's a fact that some restaurants operate better with a full house rather than when it's empty and maybe MASA14 is one of those. I would say give it one more try during a Friday night w/ reservations and hopefully their "primetime" staff will be on-hand.Blake the Megalomaniachttp://udothedishes.comnoreply@blogger.comtag:blogger.com,1999:blog-8731263389268525848.post-57169604739549289222010-03-29T12:50:04.787-04:002010-03-29T12:50:04.787-04:00Yeah, it was a matter of both flawed service and f...Yeah, it was a matter of both flawed service and food - one could have made up for the other. Oh, well.<br /><br />I've never posted anything on Yelp (Mark has), but I do read the reviews there. You could do both (blog and Yelp)...I feel like they may reach slightly different audiences.Angelahttps://www.blogger.com/profile/03708019681665112272noreply@blogger.comtag:blogger.com,1999:blog-8731263389268525848.post-39105571967013346702010-03-29T12:41:14.181-04:002010-03-29T12:41:14.181-04:00Also makes me want to write more reviews on my blo...Also makes me want to write more reviews on my blog vs just putting them on Yelp. There are enough restaurants out there, that if a place has bad service and the food doesn't make up for it, eff themEvan Halperinhttps://www.blogger.com/profile/13951788558737977318noreply@blogger.comtag:blogger.com,1999:blog-8731263389268525848.post-72052683247524819842010-03-29T12:29:33.926-04:002010-03-29T12:29:33.926-04:00Thanks, Evan. Your comment makes me feel better. ...Thanks, Evan. Your comment makes me feel better. I really hate writing negative reviews, but it was the second time we had dined there, with very similar problems - problems that could be fixed with just a little bit of effort. For my money, I'd much rather end up at nearby Cork, Posto, Rice, or Birch & Barley.Angelahttps://www.blogger.com/profile/03708019681665112272noreply@blogger.comtag:blogger.com,1999:blog-8731263389268525848.post-23619942613707524872010-03-29T12:23:04.733-04:002010-03-29T12:23:04.733-04:00Good review. I almost went there for dinner last ...Good review. I almost went there for dinner last night, or at considered it. Now it's even less likely. It completely unacceptable to not even make any attempt at an apology. I probably would have had words with the Manager on my way out.Evan Halperinhttps://www.blogger.com/profile/13951788558737977318noreply@blogger.com